SERVICE CATALOG AND PROCESSING OF APPLICATIONS IN Smart Office
What do workers do when they need the help of the electrician in the office? Should they request the guest pass? Most likely employees will call a receptionist or send this special-purpose request by mail. The next step for workers is just to wait for the service provider without any feedback given. But there is a solution. Our user-friendly Smart Office interface makes it easy to access office services.
SERVICE CATALOG AND PROCESSING OF APPLICATIONS IN Smart Office
What do workers do when they need the help of the electrician in the office? Should they request the guest pass? Most likely employees will call a receptionist or send this special-purpose request by mail. The next step for workers is just to wait for the service provider without any feedback given. But there is a solution. Our user-friendly Smart Office interface makes it easy to access office services.
The petty details that would come in handy in the office, business center, and co-working spaces:
Try the customizable catalog of services in the office for any requests. There are tinkering, room cleaning, catering order, or entry-pass order service.
The adherence with the SLA for the maintenance and supply department in the office. Automatic assignment of the responsible workers and their track.
Reports to the manager’s office. Automated quality control of the contractor’s work in the office, for example, control of cleaning service.
Monetization of the catalog of services for co-working spaces and business centers. Assessment of the cost of services.
MODULE INTERFACES
CATALOG OF SERVICES AND APPLICATIONS FOR
THE MAINTENANCE AND SUPPLY DEPARTMENTS IN THE OFFICE, BUSINESS CENTERS, AND CO-WORKING SPACES
CATALOG OF SERVICES AND APPLICATIONS FOR
THE MAINTENANCE AND SUPPLY DEPARTMENTS IN THE OFFICE, BUSINESS CENTERS, AND CO-WORKING SPACES
Mobile application
The employee can order a service or leave a service request with a one-click in the Merusoft Smart Office mobile application. He can indicate a point with an occurred problem on the floor plan and attach photos if it is necessary. The application user can track the status of the application solution and contact the worker at any moment.
WEB server
The registration of the applications is confirmed by the user or the system administrator. The server determines the business logic of the application service in the office. It assigns the frontline worker to the application, generates reports on SLA, and exports applications to external systems. The server uses the books of reference for organizing an electronic catalog of services in the office.
THE ECOSYSTEM OF THE OFFICE AND BUSINESS CENTER
Smart Office services for the maintenance and supply department in the office, business center, co-working spaces:
Automate the control of the accomplishment of requests by contractors. An electrician, a worker, an office cleaner receives the requests by SMS on the phone or in a mobile application.
Control the location of the maintenance and supply department service workers on the territory of the office center. Both indoors and outdoors.
Form the ready-made reports based on the data in the system for the motivation of the maintenance and supply department service workers. Decision-making for the bonus payments and monitoring the employee discipline.
Execute control of outsourcing activities by specialists of the office maintenance department: number of the workers involved by days, office hours.