Office utilization audit

How much is your office actually used?

A field audit of workstations and meeting rooms: an analyst walks the floor with a tablet and records actual occupancy every 30–60 minutes. The result is analytical reports that reveal the real picture and give you grounds to optimize your space. Available as a turnkey service or as a system for your own team.

100seats in a ≤ 10-minute walkthrough
4object statuses on the map
1–2weeks of observation
8+report types delivered
Merusoft walkthrough screen: floor plan with color-coded workstation statuses, counter 4 / 81
Why it matters

The office is the second-largest cost item. And almost no one knows how it's actually used

Renting and maintaining space costs tens of millions a year, yet decisions about downsizing, flexible seating and reconfiguration are made on gut feel. A utilization audit replaces guesswork with facts.

01

Booking ≠ usage

A booking system shows intent. In reality, 20–40% of booked seats and meeting rooms sit empty. An audit records what actually happens.

02

Paying for empty space

On average, half of all workstations are occupied only ~52% of the time. That's a direct reserve for downsizing or reconfiguring space without hurting employees.

03

Rooms don't fit the task

54% of meetings involve 1–2 people, yet they happen in rooms built for 6–8. An audit exposes the gap between capacity and real demand.

04

No data for a flexible office

Employee mobility, activity-based zones, touchdown, sharing — all of it requires a measurable baseline. Without one, an office redesign is a gamble.

How it works

From floor-plan mark-up to report — in two weeks

No sensors, no installation. All you need is an analyst's smartphone or tablet with the Merusoft app and a marked-up floor plan — the audit is up and running in a single day.

Map mark-up

We place workstations and meeting rooms on the floor plan with metadata: seat type, capacity, and links to department and space type.

Field walkthrough

The analyst walks the floor and marks the status of each object with a single tap. 100 seats in 10 minutes, one-handed, on the move.

Observation cycles

The walkthrough is repeated every 30–60 minutes over 1–2 weeks. Several analysts work on the same floor at once, and the data is synchronized.

Analytical reports

The collected records turn into ready-made charts and a heatmap — with insights and recommendations for optimizing your space.

What the analyst records

Four statuses, activities and technologies — in a single tap

The data model is designed so that every tap on the map feeds a specific report. Everything is anonymized: only the seat status and the type of activity, with no video and no identification of people.

Occupied — a person is at the seat
Temporarily away — belongings present, no person
Empty — the seat is free
Not marked — start of the interval

Activity

Working at a computer, collaboration, a call, non-digital activity.

Technologies

Laptop, monitor, headset, phone — multiple choice.

Meeting rooms

Free / occupied, number of participants, meeting type.

Real time

Multi-user mode, synchronization, offline saving.

Workstation status marking screen in the Merusoft app: Free, Temporarily away, Occupied
Data collection modes

From a manual walkthrough to full sensor automation

Run the audit manually with our app, reinforce it with sensors on key zones, or fully automate it. This is especially valuable for meeting rooms: people-counting sensors deliver continuous occupancy and exact headcount with no human effort.

Manual walkthrough

Walkthrough with a tablet

An analyst marks statuses on the floor plan from a smartphone or tablet. No hardware, no installation — you start the same day.

  • Deploys in 1 day, no hardware CAPEX
  • Flexible across the whole office: seats, zones, meeting rooms
  • Point-in-time snapshots every 30–60 minutes
  • Ideal for a one-off occupancy study and consulting
Fast start in 1 day
Recommended Hybrid

Walkthrough + sensors

Cover meeting rooms and key zones with people-counting sensors for continuous, automatic 24/7 tracking. Handle the rest of the office with a manual walkthrough.

  • Meeting rooms: real occupancy and headcount with no human effort
  • Milesight sensors (AI sensor, mmWave radar) — no video recording
  • Auto check-in and no-show release based on actual presence
  • Fast walkthrough start plus continuous data on the rooms that matter
Optimal for meeting rooms
Full automation

Sensors and cameras

Continuous utilization monitoring with no human effort: presence and people-counting sensors, plus optional cameras with analytics that store no video.

  • Real-time occupancy and trends, 24/7
  • Full coverage of seats, zones and meeting rooms
  • Integration with the Merusoft Rooms and SmartOffice platform
  • Move from a one-off audit to continuous office management
24/7 monitoring
Audit deliverables

Reports that drive space decisions

Every chart is built on actual records from the field app. Below are real analytics examples: from overall utilization by hour to a floor heatmap.

Floor-plan heatmap in the Merusoft dashboard: intensity of workstation usage by zone
HEATMAP

Floor usage heatmap

A clear view of occupancy intensity for every seat and zone — from blue (idle) to red (overload). Instantly shows which zones are overcrowded and which sit empty.

The key artifact for presenting to management and for planning a new office.
Chart of overall office usage by hour and day of the week
CHART 1

Usage by hour and day

Active usage, temporary absence and idle time over two weeks. Shows the peaks and troughs of occupancy across the day and the week.

Average active usage is 52%, passive usage up to 77%.
Usage by workstation type and meeting frequency
CHARTS 2–3

By workstation type

Desk, private office, seat in a shared office — occupancy and meeting frequency for each type. A basis for revisiting the mix of formats.

Private offices are occupied only 47% of the time — candidates for sharing.
Chart of employee mobility levels in the Merusoft dashboard
CHART 4

Degree of employee mobility

What share of seats are used 70–100%, 50–70% and less than 50% of the time. Built on the "temporarily away" status and it justifies a move to flexible seating.

14% of seats are used less than half the time.
Meeting rooms: capacity versus actual number of participants
CHARTS 5–6

Meeting rooms: capacity vs actual

A comparison of supply (room capacity) and demand (the real number of meeting participants). The main argument for reconfiguring meeting rooms.

54% of meetings have up to 2 people in rooms built for 6–8.
Distribution of activities at the workstation
ACTIVITIES

What people do at their seats

Working at a computer, collaboration, calls, non-digital activity. Shows whether focus zones, phone booths and spaces for joint work are needed.

88% of the time is individual work at a computer.
Technologies used at workstations
TECHNOLOGIES

Technologies used

Laptop, monitor, headset, phone. Data for standardizing workstation equipment and planning docking stations.

96% use a laptop, only 43% an external monitor.
Distribution of usage by department
CHART 7

Distribution by department

Seat occupancy broken down by division and department. A key breakdown for HR and CRE decisions: who needs more space and who needs less.

Lets you reallocate space between teams based on the facts.
Usage by space type
CHART 12

Usage by space type

Computer labs, meeting rooms, press center, collaboration zones, touchdown. Shows which formats work and which sit idle.

Touchdown zones are occupied only 16% of the time — an excess of that format.
Who it's for

Three ways to use the audit

One product for different needs: order a turnkey audit, equip your consulting team, or measure your own office yourself.

Turnkey service

Audit run by Merusoft

We handle the entire cycle: floor-plan mark-up, field data collection and preparation of reports with recommendations. You receive ready-made optimization conclusions.

  • Floor mark-up and field walkthroughs by our team
  • Reports and a heatmap with recommendations
  • A fast start with no software deployment on your side
Request an audit
Consulting · CRE

For agencies and consultants

A tool for workplace consultants, brokers and designers who run occupancy studies for clients. Your brand, your projects, our collection technology.

  • Fast field collection with no sensors or installation
  • A single methodology across all sites
  • Report export for client presentations
Request a demo
Corporate office

For in-house analysis

FM, HR and CRE teams measure the utilization of their own office themselves — regularly, before and after a redesign, to justify space decisions to management.

  • A system license for your team
  • Repeatable measurements and period-over-period comparison
  • Data for a business case to reduce rent
Request a pilot
The Merusoft ecosystem

The audit is your entry point into the office management platform

The audit uses the same floor-plan component as the SmartOffice platform. Actual utilization data is compared against the booking system, and once the audit is done you can roll out seat and meeting-room booking to keep your space efficient on an ongoing basis.

IWMSSmartOffice — office space management
RoomsMeeting rooms — panels, sensors, analytics
DeskBooking of workstations
AppMobile app for employees
Questions

Frequently asked questions

How is an audit different from booking-system data?

A booking shows intent, while an audit shows actual usage. An analyst physically records whether a seat is occupied or free, whether there is a person, and what they are doing. Actual occupancy is often 20–40% lower than what was booked — and this very gap provides the basis for reducing or reconfiguring space.

How long does an office utilization audit take?

A classic occupancy study runs for 2 weeks of continuous observation with walkthroughs every 30–60 minutes. This is enough to average out daily and weekly fluctuations and get a statistically reliable picture. A shorter cycle is possible for an express assessment.

Do I need to install sensors or equipment?

For a manual audit — no: all you need is an analyst's smartphone or tablet with the Merusoft app and a marked-up floor plan, and it deploys in a day. But collection can be automated: three modes are available — manual walkthrough, hybrid (walkthrough + people-counting sensors on meeting rooms and key zones), and full coverage with sensors and cameras for continuous 24/7 monitoring.

Can people counting be automated with sensors?

Yes. This is especially valuable for meeting rooms: Milesight sensors (AI sensor and mmWave radar) count people with no video recording and provide continuous occupancy and auto check-in. You can cover only the key zones with sensors (hybrid with a manual walkthrough) or move to full automation with integration into the Merusoft Rooms and SmartOffice platform.

What reports will I receive at the end?

Overall usage by hour and day, a breakdown by workstation and space types, the degree of employee mobility, meeting-room occupancy (capacity versus actual number of participants), activities and technologies used, distribution by department and a floor-plan heatmap.

Can the audit be ordered as a turnkey service?

Yes. Merusoft runs the audit with its own team: floor-plan mark-up, field data collection and preparation of reports with recommendations. You can also license the system and run audits yourself — convenient for consulting and CRE teams.

Is employee privacy respected?

Yes. Only the anonymized status of a workstation (occupied / free / temporarily away) and the type of activity are recorded, with no video, no identification of people and no linkage to specific employees. The analytics are built on aggregated data.

Request an audit or a demo

We'll show you the collection system and sample reports on your own scenarios, quote a turnkey audit or prepare a license for your team. The price depends on floor area, number of floors and the mode of work.

  • A demo of data collection and ready-made reports
  • A turnkey audit quote for your site
  • A single-floor pilot in 1–2 weeks
  • License terms for consulting and corporate teams

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